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How does SuiteCommerce help in offering omni-channel customer experiences

If we talk of customers, they don’t have just one way to interact with your brand. In today’s digitally enabled world, there’s a boundless list of consumer touchpoints. Shoppers can reach you with any of the touchpoints. Due to this, marketers, salespeople, and business leaders also have to think beyond desktop experience, a mobile experience, a tablet experience, mortar and brick store experience to remain competitive. They need to pursue one, holistic approach i.e. an omni-channel experience that customers can use whenever they want. Omnichannel strategy combines physical and online channels to deliver seamless customer experiences across multiple touchpoints.

To cater to the needs of innovative organizations, NetSuite offers SuiteCommerce, a true omni-channel commerce platform that can be customized seamlessly and can be integrated natively with your NetSuite ERP. With NetSuite SuiteCommerce, businesses that have been operating as a siloed online, in-store or phone shopping channels can move to an integrated solution that connects ecommerce, in store POS, order management, inventory, merchandising, marketing, financials and customer service to deliver omni-channel experiences to customers.

How does SuiteCommerce help in offering omni-channel customer experiences

Connect every touchpoint of your multi-channel business with SuiteCommerce

Ecommerce:

With SuiteCommerce website builder, you can create a beautiful, responsive, and SEO-friendly website that helps you to drive more sales with flexible promotion and coupon management. SuiteCommerce based websites support multiple languages, currencies, taxes, international shipping prices and offer customers multiple payment options - credit cards, promo codes, gift cards and invoicing.

Point of sale:

SuiteCommerce combines in-store and online so that customers can move freely in between physical and digital shopping experiences. Point of sale empowers merchants with capabilities such as cash and carry, returns and exchanges, plus the ability to access up-to-date inventory and customer information to offer more satisfying shopping experiences. By providing real-time view of inventory availability and customer order history and past interactions with the brand, SuiteCommerce empowers sales associates during complementary products and upsells recommendations.

Order Management:

SuiteCommerce helps businesses to manage orders from multiple channels — in-store, web, call center, mobile, kiosk. Create loyal customers by offering a wide variety of fulfillment options such as direct ship from warehouse, store fulfillment and drop ship. With global inventory visibility and automated, configurable order management processes, businesses can easily manage inventory and orders. Comprehensive picture of inventory, spanning warehouses, stores, 3PLs and drop-ship partners gives you complete control over your business.

Inventory Management:

Gain real-time visibility into available stocks across all locations and sales channels, reduce inventory on hand to free up cash and avoid stockouts. Real-time stock visibility across warehouses, retail stores, pop-up shops, drop shippers, and 3PLs ensures availability across multiple channels. Say no to spreadsheets or pen and paper inventory management to eliminate manual errors and inaccuracies.

CRM:

Eliminate data silos by bringing data into a single repository. Get a complete view of customers across all channels and touchpoints. Capture their preferences, interactions and transactions to deliver consistent service and support. Use actionable insights for personalized marketing, merchandising and targeted promotions across all channels.

How can we help you?

We’re proud to introduce ourselves as a leading NetSuite SuiteCommerce Implementation partner. Our range of NetSuite services include NetSuite consulting, implementation, development, optimization, integration services and training programs. Feel free to contact us to talk to our industry expert.

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