How can NetSuite CRM+ Boost Your Business Performance
In order to stay ahead in the market, businesses need to be adaptable and responsive to their customers' ever-changing needs. Customer Relationship Management (CRM) is more than just technology or software; it is a strategy that helps companies gain deeper insights into their customers' behaviors and requirements to build stronger relationships with them. NetSuite CRM+ is one such solution that allows businesses to build stronger relationships with their customers, leveraging its out-of-box capabilities.
NetSuite CRM+ is a robust cloud-based CRM solution designed for small and midsize businesses operating in industry verticals such as wholesale distribution, manufacturing, media/publishing, and retail. It offers a comprehensive suite of features including Sales Force Automation (SFA), marketing automation, customer support and service, ecommerce, and flexible customization within a single system, which facilitates seamless information flow across the entire customer lifecycle, from lead generation to support.
NetSuite CRM+ provides advanced features such as sales performance management, order management, and partner management. It also integrates seamlessly with your existing ERP system to ensure a smooth and consistent customer experience. NetSuite CRM+ is a cloud-based solution that uses software-as-a-service (SaaS) deployment and operates on a multi-tenant architecture. This ensures that all customer information is stored securely in a data center.
Core Capabilities of NetSuite CRM+
- Sales Force Automation: NetSuite CRM+ allows the sales team to access a real-time perspective of every aspect of customer relationships, including support cases, contracts, and inventory information. The platform offers real-time dashboards that provide sales reps and managers with in-depth customer insights, empowering them to turn opportunities into quotes and eventually into sales orders.
- Advanced Sales Forecasting and Quota Management: NetSuite CRM+ offers advanced sales forecasting and quota management capabilities, enabling sales teams to make more informed decisions and achieve their sales goals. With powerful forecasting tools, sales representatives can easily predict and plan for future sales, while sales managers can track progress and make adjustments as needed. Quota management capabilities allow for the setting and tracking of sales goals, ensuring that sales targets are met or exceeded.
- Automated Incentive Compensation Management: In NetSuite CRM+, the sales operations team is relieved from the time-consuming task of compensation calculation. Flexible commission schedules and short-term incentives can be easily set up using the software, and it also provides integration with existing payroll solutions as well as built-in payroll capabilities.
- Comprehensive Up Sell, Quote and Order Management: NetSuite CRM+ offers intelligent up-sell management by providing recommendations based on customers' previous buying patterns. It also includes tax automation, shipping rate calculations, discounts, and pricing calculations. NetSuite CRM+ streamlines the order management process through online approval and workflow management.
- Marketing Automation: To streamline your marketing campaigns and improve sales alignment, NetSuite CRM+ offers automated marketing across multiple channels, such as websites, emails, and events. This feature allows for real-time tracking of campaigns to maximize leads and opportunities.
- Customer Service & Support: NetSuite CRM+ has call center features that help to efficiently serve customers. Its customer service module allows for automation of business processes associated with case management and escalation in customer support. NetSuite also allows for routing and tracking of support cases by product, issue, case type, partner, or customer. Real-time dashboards and reports enable organizations to track key performance indicators (KPIs) and monitor customer satisfaction levels.
- Real-time Analytics & Reporting: NetSuite CRM+ provides real-time dashboards that allow for monitoring of team activities. Sales teams can track their progress against quotas, sales forecasts, and sales pipelines, while marketing teams can monitor website traffic, lead generation trends, and customer acquisition costs. Dashboards are role-based, providing each team member with the information most relevant to their role.
- Mobility: NetSuite CRM+ allows organizations to access business information in real-time through mobile devices, enabling users to view, enter, and update customer sales data. Additionally, it provides features such as calendar management, task management, and call management to help organizations efficiently manage their daily activities.
- Integration with Ecommerce: To provide a seamless experience for managing customer information and transactions, NetSuite CRM+ integrates natively with NetSuite's ecommerce platform (SuiteCommerce). This enables organizations to have a single system of record for customer interactions, as well as their commerce transactions. By having all this data in one place, businesses can easily monitor and measure everything that happens online, and automatically capture every interaction with customers and prospects.
- Partner Relationship Management: To have complete control over the entire partnering process, including joint marketing campaigns, lead management, pipeline management, order processing, and commissions and royalties, NetSuite CRM+ provides a comprehensive solution.
How can AGSuite help?
We’re a leading Oracle NetSuite cloud solution provider. We can help you with consultancy, licensing, NetSuite CRM implementation, integration and support. As an authorized NetSuite partner, we create a roadmap for your CRM solution while uncovering your key business pains and post implementation support you in application maintenance.
