How NetSuite Integration Services Can Enhance Your E-commerce Business
How NetSuite Integration Services Can Enhance Your E-commerce Business Is…
What is Zoho Voice?
Zoho Voice is a cloud-based telephony service that provides businesses with a comprehensive solution for managing their phone systems. It offers features such as virtual phone numbers, call routing, IVR (Interactive Voice Response) systems, call recording, voicemail, and integration with other Zoho applications. Zoho Voice enables businesses to set up professional phone systems without the need for complex hardware or infrastructure. It supports both inbound and outbound calls, allowing teams to handle customer inquiries efficiently and maintain professional communication standards.
At AGSuite Technologies, we specialize in implementing and customizing Zoho Voice to meet your specific communication needs. Our expert team provides consulting, setup, and ongoing support to ensure seamless integration and optimal performance of Zoho Voice for your business. Empower your communication with AGSuite Technologies and Zoho Voice for reliable and scalable telephony solutions.
Features
Unlimited Business Calling
Multi-channel connectivity and advanced call center features to enhance customer support and engagement.
Contact Centre
Manages finances efficiently with tools for invoicing, billing, inventory management, and expense tracking.
Two-way SMS
Increases customer engagement with chat-like SMS conversations and sends one-way international SMS to over 100 countries.
Help Desk Integration
Seamlessly integrates Zoho Voice with CRM and helpdesk systems to enhance communications and improve customer interactions.
Benefits
- Resourceful Transformation
Transforms marketing, sales, and support processes while enhancing productivity and reducing operational costs - Personalized Experience
Offerx personalized experiences to customers from initial contact to post-purchase support, enhancing customer satisfaction and loyalty. - Efficient Operations
Enhances business processes and gains real-time insights through customized dashboards and reports, improving operational efficiency. - Cost Efficiency
Minimizes telecommunication expenses and maintains high-quality international calls for efficient business communications.
Services
Addressing Global Challenges
- Lack of Internal Knowledge
Collaborates with Zoho experts to reduce the need for in-house support resources and enhances platform utilization. - Performance Issues
Addresses performance challenges through continuous monitoring, remediation, and technical support to ensure seamless operations - Underutilized Features
Utilize unused features and functionalities to enhance operational efficiency and productivity.
BASIC
$34
per user
/Months, billed annually
(Call charges applicable)
- 1,000 free incoming mins/license/month
- 250 free outgoing mins/license/month
- All-in-one dashboard
- SMS
- Multi-level IVR
- Live call tracking
- Call queues with different ring strategies
- Call action handler
- Call detail records (CDR)
- Dynamic call recording with storage *
- Agent-to-agent calling
- Contact management
- Voicemail and Voicemail drop
- Voicemail Transcription*
- Call notes & Call disposition
- Call branding
- Business hours & Holidays
- Desk phone and Headsets integrations
- Native & telephony integrations with Zoho apps
- Mobile apps, Desktop apps, and ZDialer browser extension.
- Call monitoring **
- Power dialer **
- Queue performance metrics **
STANDARD
$49
per admin & 10 Telephony agents
/Months, billed annually
(Call charges applicable)
Everything in BASIC +
- 10 free telephony agents/license
- 1,000 free incoming mins/license/month
- 250 free outgoing mins/license/month
- Call monitoring **
- Power dialer **
- Queue performance metrics **
- Upgrade telephony agents **
CONTACT CENTER
$74
per admin & 10 Telephony agents
/Months, billed annually
(Call charges applicable)
Everything in STANDARD +
- 10 free telephony agents/license
- 2,500 free incoming mins/license/month
- 500 free outgoing mins/license/month
- One free local number for each license
- Call monitoring
- Power dialer
- Queue performance metrics
- Upgrade telephony agents
- Advanced Noise Cancellation
BASIC
$39
per user
/Months, billed monthly
(Call charges applicable)
- 1,000 free incoming mins/license/month
- 250 free outgoing mins/license/month
- All-in-one dashboard
- SMS
- Multi-level IVR
- Live call tracking
- Call queues with different ring strategies
- Call action handler
- Call detail records (CDR)
- Dynamic call recording with storage *
- Agent-to-agent calling
- Contact management
- Voicemail and Voicemail drop
- Voicemail Transcription*
- Call notes & Call disposition
- Call branding
- Business hours & Holidays
- Desk phone and Headsets integrations
- Native & telephony integrations with Zoho apps
- Mobile apps, Desktop apps, and ZDialer browser extension.
- Call monitoring **
- Power dialer **
- Queue performance metrics **
STANDARD
$59
per admin & 10 Telephony agents
/Month, billed monthly
(Call charges applicable)
Everything in BASIC +
- 10 free telephony agents/license
- 1,000 free incoming mins/license/month
- 250 free outgoing mins/license/month
- Call monitoring **
- Power dialer **
- Queue performance metrics **
- Upgrade telephony agents **
CONTACT CENTER
$79
per admin & 10 Telephony agents
/Month, billed monthly
(Call charges applicable)
Everything in STANDARD +
- 10 free telephony agents/license
- 2,500 free incoming mins/license/month
- 500 free outgoing mins/license/month
- One free local number for each license
- Call monitoring
- Power dialer
- Queue performance metrics
- Upgrade telephony agents
- Advanced Noise Cancellation
Resources
Driving Business Success Through Innovative Solutions and Strategies
How can Cloud ERP help you Survive Economic Downturn?
Frequently asked questions
How does Zoho Voice enhance customer engagement?
Zoho Voice offers multi-channel connectivity, including voice and two-way SMS, allowing businesses to engage with customers through their preferred communication channels. With advanced call center features like Call Barging and Queue Performance Metrics, businesses can effectively manage customer interactions and improve overall engagement.
What are the benefits of integrating Zoho Voice with CRM and helpdesk systems?
Integrating Zoho Voice with CRM and helpdesk systems enables businesses to streamline their communications and enhance customer relationship management. By syncing call data with customer records, businesses can gain valuable insights into customer interactions, improve response times, and deliver personalized support experiences.
Is Zoho Voice available in the EU, IN, or AU?
Yes, Zoho Voice is available in multiple regions, including the European Union (EU), India (IN), and Australia (AU).