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What Is Zoho SalesIQ?
Zoho SalesIQ is a comprehensive live chat and visitor tracking software designed to enhance customer engagement and boost sales. It offers features such as real-time website visitor tracking, live chat, lead scoring, and behavioral analytics, allowing businesses to interact with visitors, understand their needs, and convert them into customers effectively. Zoho SalesIQ integrates seamlessly with other Zoho applications, providing a unified platform for managing customer interactions and insights.
At AGSuite Technologies, we specialize in implementing and customizing Zoho SalesIQ to fit your specific business requirements. Our expert team provides consulting, integration, and ongoing support to help you maximize the benefits of Zoho SalesIQ. Enhance your customer engagement and sales strategy with AGSuite Technologies and Zoho SalesIQ for superior customer interaction and conversion rates.
Features
- Visitor Geo-location Tracking
- Visitor Activity Tracking
- Automated Chat Translation
- Start Chats based on Visitor Activity
- Customizable Chat Box
- Interaction History
- Real-Time Traffic Monitoring
- Prioritized List of Visitors
- JavaScript APIs
Visitor Geo-location Tracking
Gain insights into the geographic location of website visitors, allowing for targeted engagement based on location
Visitor Activity Tracking
Track visitor behavior on your website to identify potential leads and prioritize engagement efforts.
Automated Chat Translation
Break down language barriers with automated chat translation, ensuring seamless communication with visitors from around the world.
Start Chats based on Visitor Activity
Automatically initiate chat conversations based on specific visitor actions or behaviors, maximizing engagement opportunities.
Customizable Chat Box
Customize the chat box to match your brand identity and provide a personalized experience for visitors.
Interaction History
Access a comprehensive history of interactions with visitors, enabling seamless follow-up and personalized engagement.
Real-Time Traffic Monitoring
Monitor website traffic in real time to identify trends and capitalize on peak activity periods.
Prioritized List of Visitors
Receive a prioritized list of visitors based on their activity and engagement level, allowing you to focus on high-potential leads.
JavaScript APIs
Utilize JavaScript APIs to integrate Zoho SalesIQ with other applications and enhance functionality as needed.
Benefits
- Streamlined Communication
Integrate with Zoho CRM to access lead and prospect data, seamlessly converting chat sessions into actionable leads for follow-up - Streamlined Lead Generation
Identify potential leads and prospects based on visitor behavior, enabling targeted engagement and follow-up. - Superior Customer Service
Proactively engage website visitors and address their needs in real-time. - Performance Monitoring
Monitor key performance indicators (KPIs) related to visitor activity and agent performance, enabling data-driven decision-making and continuous improvement. - Efficient Resource Utilization
Optimize resource allocation by prioritizing engagement efforts based on visitor behavior and engagement level, maximizing sales opportunities.
Services
Addressing Global Challenges
- Limited Visitor Insights
Zoho SalesIQ addresses the challenge of limited visibility into visitor behavior by providing detailed insights into visitor activity and preferences. - Manual Lead Management
By integrating with Zoho CRM, Zoho SalesIQ streamlines lead management processes, automating the conversion of chat sessions into CRM records and enabling follow-up actions without leaving the chat interface. - Performance Monitoring
Zoho SalesIQ addresses the challenge of effectively monitoring visitor activity and agent performance by providing prebuilt reports and real-time monitoring tools. This enables businesses to track KPIs and optimize their customer engagement strategies efficiently.
Buy & Save 25%
FREE
₹0
Plan specific features
- 3 operator licenses
- Visitor insights (10K visitors/month)
- 100 chat sessions/month
- 1 brand
Available in all plans
- Canned replies
- Basic visitor information
- Voice note
- File sharing
- Mobile SDK
- Credit card masking
- Integration with Zoho apps
- Integration with CMS and ecommerce platforms
- Desktop app
- Daily reports (scheduled)
BASIC
₹350
/operator/month billed annually
Plan specific features
- 1 operator licenses
- Visitor insights (50K visitors/month)
- 1000 chat sessions/month
- 1 chatbot
Everything in FREE plus
- Advanced visitor information
- Email signature chat
- Messaging channels(Facebook, Instagram, Telegram, WhatsApp, Line, Wechat)
- Departments
- FAQs
- Articles
Chat routing - Chat transfer
- Group chat
- Proactive chat triggers
- Lead and company scoring
- Business hours
- Branding
- Visitor-side chat history
- Audio call
- Screen sharing
- Third-party integrations
PROFESSIONAL
₹750
/operator/month billed annually
Plan specific features
- 1 operator licenses
- Visitor insights (100K visitors/month)
- Unlimited chat sessions/month
- 5 chatbots
- 50K chatbot conversations
Everything in BASIC plus
- Custom widgets
- Block IP
- Conversation monitor
- Weekly and monthly reports (scheduled)
- Real-time reporting
- Apple TV app
FREE
₹0
Plan specific features
- 3 operator licenses
- Visitor insights (10K visitors/month)
- 100 chat sessions/month
- 1 brand
Available in all plans
- Canned replies
- Basic visitor information
- Voice note
- File sharing
- Mobile SDK
- Credit card masking
- Integration with Zoho apps
- Integration with CMS and ecommerce platforms
- Desktop app
- Daily reports (scheduled)
BASIC
₹500
/operator
Plan specific features
- 1 operator licenses
- Visitor insights (50K visitors/month)
- 1000 chat sessions/month
- 1 chatbot
Everything in FREE plus
- Advanced visitor information
- Email signature chat
- Messaging channels(Facebook, Instagram, Telegram, WhatsApp, Line, Wechat)
- Departments
- FAQs
- Articles
Chat routing - Chat transfer
- Group chat
- Proactive chat triggers
- Lead and company scoring
- Business hours
- Branding
- Visitor-side chat history
- Audio call
- Screen sharing
- Third-party integrations
PROFESSIONAL
₹1,000
/operator
Plan specific features
- 1 operator licenses
- Visitor insights (100K visitors/month)
- Unlimited chat sessions/month
- 5 chatbots
- 50K chatbot conversations
Everything in BASIC plus
- Custom widgets
- Block IP
- Conversation monitor
- Weekly and monthly reports (scheduled)
- Real-time reporting
- Apple TV app
Resources
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Frequently asked questions
How does Zoho SalesIQ help businesses engage with website visitors?
Zoho SalesIQ enables businesses to engage with website visitors proactively based on their behavior and preferences, leveraging features like automated chat triggers and Chatbots.
Can Zoho SalesIQ integrate with other Zoho applications?
Yes, Zoho SalesIQ seamlessly integrates with Zoho CRM, allowing businesses to access lead and prospect data, convert chat sessions into CRM records, and assign follow-up actions directly from the chat interface.
What insights can businesses gain from Zoho SalesIQ's analytics?
Zoho SalesIQ provides detailed insights into visitor activity and agent performance through prebuilt reports and real-time monitoring tools, empowering businesses to track key performance indicators (KPIs) and optimize their customer engagement strategies.
