Introduction
Privacy Policy
- Information Collected : Metadata such as GSTIN, PAN, and state codes for configuration only.
- Use of Information : Solely to provide compliance features; no PII stored.
- Data Storage : Resides within NetSuite; logs purged within 30 days.
- Data Sharing : No third-party sharing.
- Access : Restricted to authorized AGSuite personnel.
- User Rights : Clients may disable or uninstall anytime.
- Contact : Reach out to privacy@agsuitetech.com.
Terms of Use
- License : Exclusive to AGSuite customers with valid subscriptions.
- Restrictions : No reverse engineering, redistribution, or resale allowed.
- Availability : Operates within NetSuite’s infrastructure.
- Support : Handled under standard AGSuite support SLAs.
- Termination : Misuse can lead to suspension.
- Liability : Limited to functionality; no responsibility for indirect losses
Security Practices
- Environment : Operates entirely within NetSuite.
- APIs : No external calls or third-party integrations.
- Governance : Role-based access with script governance.
- Audits : Subject to internal security checks.
- Compliance : Aligns with NetSuite’s security protocols.
Support SLA
- Critical : Response within 4 hours
- High: Response within 1 business day
- Medium : Response within 3 business days
- Low : Response within 1 week.
- Support Hours : 10am – 7pm IST (Mon – Fri) Business Days (Except for Public Holidays)
Contact Information
- AGSuite Technologies
- Email : contact@agsuitetech.com
- Website : www.agsuitetech.com